What if I sent bachmann a spectrum 4-8-2 in pieces and included the reciept. This thing has been taken apart and put back together over and over and I can't get it right. At least my 2-8-0 is ok. Thanks, Loco1999
Len is 100% correct. Call first. It is one thing to send back an engine with a defect caused by the manufacturer and quite another to send one back with one caused by you.
Loco1999: I would call Bachmann as the other posts have stated. You have to remove the decoder as well. Stay cool and run steam......
Do call the service dept. Bachmann used to have a lifetime warranty. They will replace it no matter what, but best to get all the rules straight, first.
You can also email customer service through their website: http://www.bachmanntrains.com/home-usa/index.html Frank