Trainboard repeatedly asking for password and sometime not accepting it

Maletrain Oct 17, 2015

  1. Maletrain

    Maletrain TrainBoard Member

    734
    337
    18
    RBrodzinskyStaff
    Is the inability to edit your posts just with IE or also Chrome?

    SO FAR, just with IE.

    Well, I am not the person who is overlooking it. If your software has problems with the most commonly used browser, it will likely have problems with other browsers as well soon enough. It is actually a problem with YOUR software vendor not addressing the issues in their software. Maybe THEY can work with MS to figure-out what is wrong.

    As I stated in another post, I CAN use Chrome AT THIS TIME. BUT, whenever your software starts having trouble with Chrome, I will be unable to communicate with you at all to even tell you that, UNLESS your vendor has fixed the problem with IE by then or I start installing more browsers to find out IF those can access your site effectively. Not a good business model for YOU. I.T. people need to be requried to FIX problems, not just transfer them to the end-users to find work-arounds until the vendors role-out their next OS and try to get us to buy it.

    Edit: If you can read this, it means that I AM able to edit on THIS forum as of this morning, probably following another log-in.
     
  2. bremner

    bremner Staff Member

    6,021
    5,120
    104
    You might want to clear your cache and cookies, that could cause the issue.

    Also, IE is no longer considered to be the industry standard that it was in 2001. Developers are not trying to cater to it any more due to security risks.

    https://www.linkedin.com/pulse/2014...lorer-ever-ever-again?redirectFromSplash=true

    Right now, Chrome is the dominating browser, and Firefox is the one that parses data the best. IE has not been the most popular browser since 2008.
    http://www.w3schools.com/browsers/browsers_stats.asp
     
    pastoolio and BoxcabE50 like this.
  3. BoxcabE50

    BoxcabE50 HOn30 & N Scales Staff Member TrainBoard Supporter

    63,845
    11,445
    652
    The point is there is nothing to be gained by repeated posts.

    The developer is aware of the issue. Until a patch or upgrade is rolled out, we're all stuck with it as is. We are no happier than you, but we had to do something, as the old software had seriously declined in quality and was constantly being hacked.

    BTW- IE is not and has not been the most commonly used browser for some time now. Chrome is by far number one, Firefox number two and IE has fallen to well under 10% of the market. It is possible that with such tiny numbers, developers making provisions for IE may eventually come to an end.
     
    bremner likes this.
  4. Mike C

    Mike C TrainBoard Member

    1,703
    211
    40
    I havn't used Internet Exploder in years . The new Edge in W 10 is real krapy , so loaded with adds that makes it slow .
     
  5. Maletrain

    Maletrain TrainBoard Member

    734
    337
    18
    Even if IE is no longer the market-dominant browser, it at least does not read everything I do and put it into a "big data" base like Google does with Chrome and all of its other apps and programs. So, I am not interested in making Chrome my go-to browser.

    As for "security risks", that comes with being the dominant browser. Those other than IE are more untested than invulnerable. They will become targets and get hacked as much or more than IE as it becomes wortth the effort for the crooks.

    Anyway, you have answered my request when you wrote that your vendor is aware of the issue and is (inferred) working on a fix. That is really all I asked. What I would not like is a situation where the vendor simply does not care and will not attempt to fix the problem. And you should not like that vendor performance either. From my experience with a wide variety of mechanical and software systems, becoming comfortable with "work-arounds" of many small problems sooner rather than later sees them gang-up on you and create a really large problem.

    Edit: this posted this time without requiring a log-in and allowed me to edit without doing another log-in. If you read this in this form, it means that I was also able to "save changes"without another log-in. So, things are now working much better than when I started this thread. Thanks.

    Steve
     
  6. FriscoCharlie

    FriscoCharlie Staff Member TrainBoard Supporter

    11,120
    257
    135
    I'll tell you what I think about this issue with the stipulation that this is only anecdotal.

    We are forced to use IE at work and I've never had an issue staying logged in. My preferred browser is Firefox, although I use Chrome too. I've had no login issues.

    I do believe that Internet Explorer, possibly coupled with some sort of anti-virus/anti-malware applications, or certain settings, cause users to not retain the cookie set by this site. I do not believe that there is anything wrong with the site.

    When people say that the software developer is aware of the issue, that means we have told them about it. It does not mean that they have acknowledged a problem. If this were widespread then their support forums would be deluged with this issue.

    The number one thing I ask people who have this problem (and I believe this to be only a handful of people), is to try another browser and/or computer to see what happens, but some folks have refused.

    Charlie
     
    pastoolio and bremner like this.
  7. ScaleCraft

    ScaleCraft TrainBoard Member

    2,180
    99
    26
    If you really want to feel insecure, search for failed IE and MS updates on google...spanning how many years?
    Earlier this year, log-in issues with an IE11 update were well noted.
    My personal experience (yours obviously is either different or viewed through other eyewear) is MS sometimes hasn't a clue on updates.
    Note the word "sometimes".
    At least it keeps the IT guys busy sorting it out.
    This site works fine with IE8, and always has. Works well with FF 12.0, and always has.
    Remember, MS is the outfit that brought you IE 10 and IE 11...and provided a blocking tool to load to prevent them from downloading.
    Sort of like General Misunderstanding...the first auto manufacturer to offer a vacuum assisted column shift three speed transmission......and a kit to remove it.
     
  8. FriscoCharlie

    FriscoCharlie Staff Member TrainBoard Supporter

    11,120
    257
    135
    Who are you talking to in this post? I didn't mention Microsoft.

    Charlie
     
  9. Maletrain

    Maletrain TrainBoard Member

    734
    337
    18
    To put a bottom line on this thread, things are now working properly for me, and have been doing so consistently for a while. There were no Microsoft updates to my system since before this situation started through now, well after it resolved. My anti-virus does update automatically (can't stop it), so that is an open possibility at my end. But, I checked, and deleting cookies does not create my previous problem. And, cookies did not seem to be getting automatically deleted during the problem.

    When I post something like my original post for this thread, all I am looking for is an acknowledgement that the administrators have seen the post and have reported the problem to whoever does their IT for them. If they want to suggest a WORKAROUND to use for the period before the problem is fixed, that is welcome.

    What I do not want to see is something that implies the administrators don't care and want to blame me for not using a system the works no matter what the glitches are with their system. If the ONLY website giving me a problem is theirs, I expect them to seriously consider that the problem is on THEIR end, and seek to have it resolved. New software almost always has problems. That should not be blamed on the old software that the new stuff is supposed to be compatible with. But, there is so much turmoil constantly introduced into Internet programs these days that it is always possible to point the finger elsewhere until the real problem is found. Pointing a finger while doing nothing else has become so commonplace that it is a recurring theme of jokes about IT "professionals." So it strikes a nerve if there is any implication that that is being done when a new problem arises.

    Steve
     
  10. FriscoCharlie

    FriscoCharlie Staff Member TrainBoard Supporter

    11,120
    257
    135
    No one here is saying that. We do care and that is why I personally have responded to many thousands of support e-mail messages since this site began over 15 years ago. Sometimes issues with a particular person involve a lot of time, and we put that time in because every person is important to us.

    When people have a problem the first thing we try to do is help them with the simplest solution possible. As an example, if people don't know their password we try to show them how to reset it or we do it for them. If they don't know how to do something, we try to help them learn.

    In the case of a person who can log in but not stay logged in, we will try to help them. But, we do not believe that this particular problem is on our end as something like this would affect a lot of people - not just a few.

    The combination of browser settings, anti-virus settings, malware software settings, etc., could cause problems for people. The bottom line on that is that it would be (in most cases) far too complicated for us to sort out.

    We switched to Xenforo from the previous software because we believe it to be superior software to what we used before. I check their support forums every day. That has helped me come up to speed quickly on how to act as an administrator using the software.

    If people being unable to stay logged in were epidemic, their support forums would be jammed with posts about it.

    Less than 1% of people using this site have reported problems relating to staying logged in. As such, I do not believe that there are any "glitches," as you say. I simply don't believe that it is on our end.

    Having said that, don't think that I simply shift the blame for all problems back to the users. We have had many problems over the years. We have had to fix many things, and I'm sure there is more of that in the future. In fact, we do have a couple of issues that we are working on right now. None of those relate to people being able to stay logged in.

    In any event, I'm glad you got it working and I hope you don't run into this issue again.

    Charlie
     
  11. bremner

    bremner Staff Member

    6,021
    5,120
    104
    Steve, I am an IT professional, I have built three different sites that have ranked on the first page of Google with three different platforms.

    Writing software that is compatible with all browsers is difficult, and the hardest to write for is Internet Explorer. It simply has become outdated and not safe to use. The State Department of the United States does not recommend that you use IE.

    This is not a case of passing the buck. It is people that connected to old BBS's with 7.2K baud modems on machines with less power than my daughter's scientific calculator repeating the same thing. IE developers discovered that they had issues with some sites loading back in IE8. They had to add a function called compatibility mode, so people could load websites that could load in any other browser.
    [​IMG]
     
    pastoolio and FriscoCharlie like this.
  12. Mike C

    Mike C TrainBoard Member

    1,703
    211
    40
    Cartoon funny !!!!!! hahahahahah
     
  13. Arctic Train

    Arctic Train TrainBoard Member

    856
    43
    18
    Add my name to the list of people that are having a problem with your site (and your site only) regarding not being able to stay logged in. It never happened before the mod to your website. Happens all the time now. Quite frustrating. Yes I am running IE11 but the same thing happens when I run Safari on my IPad as well. Rethinking membership renewal since I spend more time logging in than reading posts.

    Brian

    ps. Maybe the government thinks this site is a security threat not the browser used and as such, limits the users time and ability to access...... :-(
     
  14. Hardcoaler

    Hardcoaler TrainBoard Member

    7,086
    21,512
    109
    This seems to have reared its head again, 11/19/2015. Trainboard requests that I sign in with every post I make, even though it knows who I am, as I am identified in the upper right as always. It accepts my password just fine. This just began today. I use IE 11. Thank you.
     
  15. FriscoCharlie

    FriscoCharlie Staff Member TrainBoard Supporter

    11,120
    257
    135
    Do you have another browser to try?
     
  16. Hardcoaler

    Hardcoaler TrainBoard Member

    7,086
    21,512
    109
    That's a good idea -- I'll sign on using my wife's computer -- she uses the Google browser.
     
  17. Hardcoaler

    Hardcoaler TrainBoard Member

    7,086
    21,512
    109
    No problem with Google Chrome. Seems to be an IE phenomenon then.
     
  18. FriscoCharlie

    FriscoCharlie Staff Member TrainBoard Supporter

    11,120
    257
    135
    Seems to be.
     
  19. Hardcoaler

    Hardcoaler TrainBoard Member

    7,086
    21,512
    109
    As an experiment this morning, I added www.trainboard.com to IE's 'Compatibility View' [Tools => Compatibility View Settings], which somehow enables the browser to accept files as it would with older versions. This often works, but it's a no go at this time. Oh well, these things usually have a way of sorting themselves out.
     
  20. Arctic Train

    Arctic Train TrainBoard Member

    856
    43
    18
    Update... After doing some experimenting I think I have come up with a solution (at least for me) for the need to constantly signing in every time you change from one page to another on TB. It appears that TB hates cookies that are more than a few days old. This fix has worked for me in both IE11 and Safari. If I delete all browser cookies the unwanted signing out problem seems to go away. Now one has to ask, "since this doesn't happen with ANY other website other than TB is really my browser(s) problem?

    Anyhow, if you're having the same problem as reported by me and others, try deleting your cookie file and see if that helps.

    Brian
     

Share This Page