I have tried e-mailing Peco for the past 6 to 9 months with no luck. I finally received a reply from the 2nd e-mail from three months ago. It seems they found their "spam filter(s) were the problem and many/most e-mails were getting blocked. There was a problem with at least one code 55 template. One was not listed (small radius code 55). They had a code 80 small radius, but that is considerable 'tighter' than code 55 for some unknown reason. I didn't know this and based my choices for turnouts on these templates. I didn't choose the small radius since it looked like a 'trolley curve'. After noticing a few photos of code 55 small radius turnouts elsewhere, it then became apparent something was wrong. Code 80 & 55 "small radius" are NOT the same! Nice to find out after the fact. Anyway, some changes have started to be made to there site starting with their templates; http://www.peco-uk.com/page.asp?id=pointplans This is the reply to my e-mail;
Two additional e-mails produced more good news after I commented on their overall website design and lack of availability of US based support;
