Kudos to Intermountain once again.

C. Giustra Jun 18, 2011

  1. C. Giustra

    C. Giustra TrainBoard Member

    I think good service should be recognized and Richard at Intermountain has once again responded to my needs in outstanding fashion. I emailed Intermountain needing parts to repair an N scale F3A that couldn't defy the laws of gravity and travelled three and a half feet to the concrete floor. Richard promptly responded and said that he was backed up, but would get to me ASAP. After a little while I sent a reminder and didn't get a response. Turns out I didn't need one as the parts arrived within days free of charge! Just outstanding service in my book and I really appreciate a company like Intermountain.
  2. jpwisc

    jpwisc TrainBoard Member

    I got similar treatment from Richard last week on some SD40T-2 handrails. I can get my last tunnel motor going again!

    Thanks IM!
  3. greatdrivermiles

    greatdrivermiles TrainBoard Member

    I have had great service from Intermountain too. Several months ago I had a couple of tunnel motors hit the floor. I emailed them and asked if they had replacement shells that I could buy. I got a reply saying they really didn't have spares available but they would see what they could do. Fast forward to a couple of weeks ago (keep in mind had moved from CA to Renton WA) Imagine my surprise (and confusion) when I walked out the door and found a package from Intermountain sitting on the doorstep.
    I had completely forgotten about the shells, Intermountain hadn't.:tb-smile::thumbs_up:
  4. Steve Mann

    Steve Mann TrainBoard Member

    I should really email them about my SD45-2s in the near future.
  5. riog66

    riog66 TrainBoard Member

    I got the same great "surprise service" a few years back when I emailed IM asking if I could purchase some spare fuel tanks for my TM's
    They asked for my postal address which I gave them, but before I could supply any credit card details a small package containing 4 x sprues of both SP + D&RGW capacity fuel tanks arrived! :pbiggrin:
    Like I said it was years ago & I've never forgotten it

    "A happy customer will tell 10 people but an unhappy one will tell 100"
  6. TwinDad

    TwinDad TrainBoard Member


    I lost the little screw that holds the front coupler to the headlight-mounting-plastic-thingy on my F3A. Tried replacing it with an MT coupler mounting screw which is apparently the same screw size but far too long. That didn't work too well, so I emailed Intermountain asking if I could buy a new one. Mind you, this F3A is second hand. I didn't purchase it from Intermountain (and I told them that - which is why I fully expected to pay for whatever...)

    Got the replacement coupler assembly (new coupler, screw and headlight-mounting-plastic-thingy) in the mail this weekend.

    I'm quite pleased. Will certainly be a repeat customer.
  7. JASON

    JASON TrainBoard Supporter

    Well I too must say a massive "thank you" to Richard & Intermountain!
    I was bugging Richard for 2 cab forward cabs & a boiler,after some months & correspondence with Richard I was told that it wouldnt be possible to help me with the cabs etc.
    I had managed to repair one loco to an acceptable state,but the other is in the spare parts box......not now!
    Imagine my surprise when a small package turned up today,had me baffled as nothing was being expected.Well to say I was totally blown away is a major understatement! 2 cabs,a boiler & a tender turned up!!!
    I feel really humbled that a large company as IM can take care of their customers like they have,it only generates excellent feed back & good will!Its not the first time IM has done this for me,years ago I was sent a replacement box car after I stuffed it up.Even though I was asking for replacement + postage costs,just turned up in the mail,so it must have been company policy for along time......
    Which must be why I own nearly 35+ IM DRGW T-2's :)
    So again Intermountain & Richard,"thanks" from 'down under' ;)
  8. jhn_plsn

    jhn_plsn TrainBoard Supporter

    I too have had a good experience with IM. They exceeded my expectations when I asked to pruchase one replacement axle assembly and I was sent two at no charge.
  9. BarstowRick

    BarstowRick TrainBoard Supporter

    Nothing but positive to say of IM. Echoing what John and the rest of you said. Ditto, ditto, ditto.
  10. EMD F7A

    EMD F7A TrainBoard Member

    Been there, done that :) They got my FT set back rolling with trucks (glue had come undone on the OE unit's brass contacts), and supplied parts another time to fix up a cab unit. LOVE their service department, and darn fine looking models too.....
  11. DCESharkman

    DCESharkman TrainBoard Member

    Well I guess my bad luck continues. I have one of their F7B's that has a bad drive unit. I have been waiting about 4 months now, and no sign of the replacement.

    So, I can not say anything positive at this point.

    I am glad all of you fared better than I have.
  12. fluff

    fluff TrainBoard Member

    i got a new cotton belt set today with a missing grabiron. has anyone recieved new grabirons from intermountain? the black engine and missing white grabiron really stands out!
  13. Bryan

    Bryan TrainBoard Supporter

    It's been said before, but...

    Intermountain deserves criticism sometimes, but I hope that N scale modelers appreciate how crucial Intermountain has been to the ascension of N scale to the point that is is a credible contender against HO and larger scales. I am currently modeling the D&RGW in the 1950s and 1960s, and I can state flatly that if it were not for Intermountain, I would not have given N scale a second's thought. Thanks to Intermountain, there are outstanding models of D&RGW FTs and F7s, and what is equally important, outstanding models of the transition-era freight cars to be found on D&RGW manifest freights -- and in multiple road numbers, to boot. More recently, Intermountain has released beautifully detailed and prototypical models of passenger cars that filled numerous gaps in N scale's coverage. I would hope that our criticisms of Intermountain, deserved though they sometimes might be, are tempered by an appreciation for the company's contributions to N scale -- contributions that are, in my personal experience, fundamental to N scale's ascension to the ranks of those scales worthy of serious scale modelers. Intermountain's contribution to our scale has been one of profound depth, and I hope, for the sake of our hobby, that N scalers do not forget this.

    --Bryan Pfaffenberger, Charlottesville, VA

    Disclaimer: I have no relationship to Intermountain of any kind, financial or social, except that I have purchased quite a few of their products.

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