kato's poor service

bnfan99 May 1, 2000

  1. bnfan99

    bnfan99 Guest

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    just letting everyone know that i waited for two months and now have cancelled my dash 9 shells order from kato. due to the poor service and being lied to 4 times about the parts being shipped. does anyone know who else might make shells for the dash 9? and a big beware if you order from kato. thanks a lot

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    bnfan99
     
  2. BC Rail King

    BC Rail King E-Mail Bounces

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    To be competely honest I have nothing but GOOD service from them. I sent them some question in November, and they were replied to quickly, parts were sent quickly, and 30 days later (Dec 25) I got a E Mail Christams card from them! I am not sure if that is common, or just 1 nice employee, but it made me start to forgive SOME of Katos errors.

    Happy Railroading!

    Dane N.

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    TAMR2860-AKA BC Rail King
    TAMR2860@hotmail.com
     
  3. chessie

    chessie TrainBoard Supporter

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    <BLOCKQUOTE>quote:</font><HR>Originally posted by bnfan99:
    just letting everyone know that i waited for two months and now have cancelled my dash 9 shells order from kato. due to the poor service and being lied to 4 times about the parts being shipped. does anyone know who else might make shells for the dash 9? and a big beware if you order from kato. thanks a lot

    <HR></BLOCKQUOTE>

    (fortunately) I have never had to order anything from Kato... Their focus seems NOT to be on the U.S. market, which could explain their actions... Good Luck!

    Chessie
     
  4. SOOperSOO

    SOOperSOO Guest

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    Always had good luck ordering shells from them. You have to ask if they have them right there, in stock. If not, ordering can take a very long time, as you might have to wait for another production run ie: the C44-9Ws. My only gripe is the cost!!! exp: $ 25.00 each for U30C shells, is a bit high! But at this time, no other choice. Believe me, there have been times dealing with them, that I've thought about switching to raising guppies!!!
    BILL [​IMG]


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    ship SOO!
     
  5. zinker55

    zinker55 TrainBoard Member

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    THATS WHAT YOU GET BNFAN99 FOR GOING TO A INFERIOR HOBBY SHOP THATS NOT ALL ABOUT SERVICE.I have no problems getting Kato parts and service.They have always been very eager to help or give a suggestion whenever possible.Mabey you should start looking elsewhere for your modeling. [​IMG]

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    THE B&O ROCKS!!!!
    ROYAL BLUE
     

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