A huge problem is that railroads made a horrible choice, a few decades back. They decided to cherry pick customers, concentrating upon bulk shippers such as coal, petroleum, ethanol, grains, etc. Only small companies which are very lucrative still get the best attention. That is what we are seeing here with CSX. The problem is that era has ended, but people such as EHH don't recognize it. What he practices is similar to a person dieting, to improve their health. But to speed up weight loss, they cut off fingers and toes. It works, but you also permanently cripple yourself.