Anyone know if their order was successful?

JDG Feb 27, 2009

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  1. Aptos Station

    Aptos Station E-Mail Bounces

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    I placed my first order on Thursday February 26, 2009 at 3:06AM CST and placed my second order on Saturday February 28, 2009 at 2:05AM CST. If I subtract my first order number from my second order number I come up with a total of 483 orders placed in that 47-hour period. I imagine they are very busy.

    Currently my first order looks like it was partially filled and invoiced on Friday the 27th, but the status shows New, not Accepted. The invoiced portion does shows the 20% discount. Since the two passenger car sets I ordered were missing from the invoice and the site still showed quantities available I decided to order them again. When I placed the new order the inventories were decreased by one each and this morning the site shows one of them out of stock.
     
  2. kmcsjr

    kmcsjr TrainBoard Member

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    I ordered a pile of stuff. A few engines, a few cars, a mikado conversion kit (to match a mikado) and unimate long shanks. He is sending only the long shanks and the conversion kit. I placed my order on the 25th! I now know why these threads need to be locked. I haven't been angrier in a long time, and I have no place to vent it. While I really would like a place I could get an good idea about who is out there in n scale, I'm so dissapointed, I'd get myself banned, for what I want to say. As such I see that no matter how good someone is, they will get trashed fror the one time something goes wrong.
     
  3. hnipper

    hnipper TrainBoard Member

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    I ordered after the discount notice was posted, but before the discount was actually working in the shopping cart. My order was apparently accepted (checked the website) but my card has not been charged yet, and the discount has not been taken on the total. Just waiting to let the dust settle and hoping for the best. Those of us whose jobs are relatively secure and whose businesses are still going strong are very fortunate. I hope all goes ok for Wayne and his family. Not a friend, just a customer.
    Henry
     
  4. kmcsjr

    kmcsjr TrainBoard Member

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    I get that piece, it is model trains (a hobby) were taking, on my end and livelyhood on the other end, but I'da bought a Kato Mikado, for hiis regular pricae and a 2-8-8-2 w DCC for his regular price, if i'd known he existred a week ago, now I just have to get over my pouting. Thats why this kind of thread can be dangerous. I don't think TB should give away free advertizing, But I'd like to see a forum where the only available info was train seller name ane web address and a list of people that would recommend doing business with them. No negatives, just a list hobby.com - kmcsjr, tb member x would use. I search a lot for stuff online, but all I can go on is price and how cool website looks. I don't want to hear any bad stories about a place. We've all had bad interactions as customers and most likely as providers of something. I just want to know a place exists and is worth taking a chance with. TB, may not be the place, but it would be nice.
     
  5. Flash Blackman

    Flash Blackman Staff Member TrainBoard Supporter

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    This post is to explain our policy on discussions about vendors who sell model railroad items and other things commonly discussed on TrainBoard.

    Obviously, people have questions about where to buy things on the net. We are all looking for the best prices, largest inventory, fastest delivery, and honest people who won't rip us off or do something wrong with our credit card number.

    A lot of people that join TrainBoard are new to model railroading and quite often one of the first questions they ask is, "Where do I go to get what I need?" Certainly that is understandable.

    People have been asking these questions here since the inception of TrainBoard (in March 2000). We used to allow all of that, and even discussions about vendors that do not advertise on TrainBoard, in an attempt to not limit discussions and let people say what they wanted.

    Along the way, we've learned a few things and this issue is near the top!

    You'll note that from time to time someone will get angry at us and you'll see a post where we are referred to as "censors" or you see someone say, "I'm going to another site where there is no censorship!"

    Well, okay... sigh. :tb-hissyfit::parghh::mhissyfit:

    TrainBoard has a list of advertisers that help support this site. That can be found here: Advertisers - TrainBoard.com

    Do we want to give preferential treatment to these businesses? Yes, we do. We want you to buy from our advertisers. We are honest and forthcoming in saying so. These businesses help support this site and when you buy from them, you help make this whole thing work.

    This doesn't mean that our advertisers have everything you want. It doesn't mean that you won't save a dollar on something by going somewhere else. It doesn't mean that there are not good, honest businesses that do not advertise on TrainBoard because there certainly are good retailers that simply don't advertise here for one reason or another. Some retailers have told us that they just don't see value in it. Others don't believe that they need to advertise in places that they aren't doing it already.

    That's fine. It's the choice of each business to spend its dollars in the way it wants.

    But, why don't we allow much in the way of discussions (good/bad service, prices, policies, etc.) about businesses that don't advertise?

    It's not really as much about protecting our advertisers as it is about avoiding big blow-ups of one type or another.

    It's pretty simple; Almost all of these kinds of posts take the same path. Someone will post something positive (or negative) about a business. There may be 5 or 6 posts that follow, usually praising the business and saying they are good people to deal with. Then, just as reliable as a clock chiming at the top of the hour, along comes someone who had a bad experience. They post something contrary and sometimes they are worked up over reading people praising the business when they had a bad experience - or at least believe that they did.

    Then, the people that like that particular business start e-mailing us to complain - or, an argument ensues in the post itself.

    One thing that you can always guarantee is that the retailer will be alerted by some member. Then, we get an e-mail from the retailer. If anything negative has been posted, they demand that it be removed.

    That's one thing but there have been a number of times that we have been threatened with legal action; "Either remove those comments or hear from our lawyers!"

    You might think that they don't have a leg to stand on, and maybe they don't, but we don't have the money to play that game. We survive on a combination of advertiser dollars (they don't pay the whole bill) and user donations.

    We are not in a position where we have to kiss our advertiser's butts and they don't pull our strings, but we believe all of our advertisers to be honest, good businesses.

    If you have a problem with any of them, let us know. If we had an advertiser that doesn't give proper service, then we would reconsider accepting dollars from them. We have successfully resolved a number of problems between retailers and members. 99% of the time, as with anything in life, it's just mis-communication and then tempers flare and someone else has to intercede if there's any hope of resolution.

    So, to take this further, you might be thinking, "Why did you closed this thread and not that one?"

    Like any policy here at TrainBoard, we try to apply this one fairly. But, we have over 40 staff members and each of them will look at a particular thread and see things differently. Also, we watch all posts but sometimes, we haven't noticed a particular thread until a number of posts have been made. Maybe a particular staff member has a slightly different interpretation of when a post violates our policy and when it doesn't.

    If we see a post where retailers are discussed in this way, we know where it will likely go.

    Does this mean that the shear mention of a retailer is going to get a post deleted or a thread locked? Most likely not.

    If during a discussion someone posts, "Those are nice boxcars and I bought mine at the ACME Train Store because they had them in stock", then that alone is not enough to cause us to edit/delete/lock a thread/post.

    Likewise, if someone posts, "I am visiting Pixley next week. Does anyone know how many train stores they have there?", then that's not a problem either.

    However, in both of those examples, if someone starts editorializing on the quality of the store, prices, problems they had there, etc., then that post is likely to disappear.

    It is not that we want to limit what people can talk about here. It's just that once you've been kicked by a mule, you tend not to repeat the same behavior that caused it. That's what happens here - just about every time. And, it seems impossible to keep in check.

    So, this is the reality of this and is the part that you don't see if you are not in our shoes.

    The bottom line is, we need to avoid posts where people say the following types of things:

    • Has anyone dealt with the ACME Train Store? Are they good to deal with?
    • Where can I get the best price on ____________?
    • I ordered from ACME Trains and they overcharged me on shipping.
    That list could go on and on from actual posts here on the site but I'm sure you get the picture.

    I know that many of you don't agree but this is how it is going to have to be on this. Again, we will make every attempt to apply this policy fairly. We know that some folks won't see it that way, but if you've spent much time here, you know that we try to do things fairly and above board.

    Some exceptions to the policy will be made, at our discretion, in regard to specialty products, special runs, items that are only available in one place, items of great interest, etc.

    If you have general comments on this issue, or have seen a post that you wonder about, please contact us. Alternately, if you see a post that you feel is inappropriate, then click the "Report Post" icon on that particular thread.
     
    Last edited by a moderator: Mar 2, 2009
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