UK: Train operator First Great Western has reached agreement with low-cost airline Flybe for more than 1 000 of its staff to participate in a purpose-designed customer service training course at the Flybe Training Academy near Exeter and at FGW's training unit at London Paddington over the next nine months.The course will combine elements of Flybe's training programme with FGW's 'five guiding principles of customer service'. More...
