Kato Turntable Problem

cpr_fan Jan 4, 2015

  1. cpr_fan

    cpr_fan TrainBoard Member

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    Received one of these as a Xmas present - out of the box it is easy to setup and get started.

    I am having a problem where the track power is not routing through to the connecting tracks from one end of the bridge. Once I dug out my multi-meter, I could see that there is not a reliable connection from the rail opposite the "house". There is a tiny brass tab that should be making the connection (the other 3 rails ends are fine) but it seems this is not happening with this one due to play in the bridge or lack of pressure in the contact. I am very reluctant to start bending things as the turntable seems fairly fragile.

    Has anyone else had this problem? Is it normal?

    I am unsure about contacting Kato - there is nothing in the instructions other than a website address.

    Any ideas?

    Thanks!
     
  2. rogergperkins

    rogergperkins TrainBoard Member

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    Kato USA is a source of help. These is also a Yahoo Group focused on Kato Unitrack.
    I have the turntable, but am not certain I understand what you experienced.
    If the turntable track is not receiving power for a locomotive from the mainline, the power must come from the silver knob setting
    of the controller.
     
  3. cpr_fan

    cpr_fan TrainBoard Member

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    Thanks Roger. The problem is I cannot run a locomotive through the turntable. The end of the bridge with the house is not making a power connection with the connecting tracks and the locomotive stalls once the wheels leave the bridge. Does your turntable have a similar issues? I am thinking I may need Kato to either exchange or repair the turntable (it only came out of the box yesterday) - do you know if they have a warranty?
     
  4. John Moore

    John Moore TrainBoard Supporter

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  5. cpr_fan

    cpr_fan TrainBoard Member

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    My LHS contacted Kato and they agreed to an exchange. The new turntable works flawlessly. It is great that there is still solid customer service to be had!
     
  6. rogergperkins

    rogergperkins TrainBoard Member

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    Another great reason to support your LHS!
     

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