My brother recently bought a bachman 0-6-0 for about $86 its about a month old and it broke already has anyone else had this problem with bachman.
I had two that were about 20 years old, an 0-6-0 and a 4-8-4 and I sent them both to Bachmann they told me 4-6 weeks to repair and return. Well Long story short, after a few phone calls and some mediocre customer service I ended up being duly impressed with the new all metal 4-8-4 and 0-6-0 that arrived in the mail. They stand behind their product which speaks volumes. Since it was just purchased there will not be a charge (I had to pay $15 each). You can get it all taken care of by starting here: http://www.bachmanntrains.com/home-usa/service.php Contacting Service To send us e-mail, click here: Online Service Form Orders, repair inquiries, or general inquiries may also be sent to: [FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]Bachmann Customer Service 1400 East Erie Avenue Philadelphia, PA 19124 Fax: 215-744-4699 [/FONT][FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]Bachmann's Service Department is available Monday through Friday from 8:00 am to 4:00 pm Eastern Time. [/FONT][FONT=Arial,Helvetica,Geneva,Swiss,SunSans-Regular]Customer Service for all scales can be reached toll free by US and Canadian customers at 800-356-3910. Customers from all other countries should call [Exit Code]-1-215-533-1600. Parts: Ext. 328 or 329 Technical Support: Ext.337 Repair Status: Ext. 331 Customer Service Manager: Ext.304 Please be aware that due to the quantity of calls we receive each day, you may need to leave a message on our voice mail system. Your call will be returned as soon as a service technician is available. We thank you in advance for your patience. :tb-biggrin: hope this helps....:tb-biggrin: Andy [/FONT]
send the model back to bachmann. they usually are quick about getting stuff back to you. hint. try to steer clear of the cheaper stuff like regular life-like and regular line bachmann. these cheap engines do have a tendancy to break or run bad.
Embarasing Ok this is really embarrasing aparrently the rod (Im not familiar with steam terminology) that turns the wheel was stuck but my dad was able to fix it. Thanks for the help though I may use it in the future.
There are a few "rods" on the drive train. Don't be embarrassed. This is not unusual for the lower cost steam power. Look at the engine from the bottom. You will be able to see all the rods and linkage and be able to see if the rods are binding. The cheaper rods can be pressed out of shape and then will catch on each other. You can gently move them back into shape and clearance. It's easy to bend the rods if you pick up the locomotive by them...so keep the equipment wreckers (kids-"what dis daddy?!" CRUNCH!!!) from handling the steamers. The higher end steamers and brass units use stamped steel/nickel rods that do not have this issue to such a degree. The ones on the entry level Bachmanns are just pressed sheet metal. But, as noted, Bachmann does an excellent job of standing behind there product, so contact them for an exchange if this keeps being a problem. You can easily strip out these rods from the wheels if binding continues. -Mark
B-man actually offers two 0-6-0s. Based off of the price, it ought to be the Spectrum 0-6-0t rather than the standard 0-6-0. They have been slowly updating their standard line, but it pales when compared to the Spectrum line. The 0-6-0 has a tender while the 0-6-0t does not. (the "t" signifies that it is a tank engine). In my experience, they have outstanding customer support as I've dealt with them, over the past 15 years, on (3) 4-8-4s, (2) 4-4-0s, (1) 4-2-0, and (2) 2-8-0s. Michael
