Help for users who can't stay logged in

[E-8]

PROBLEM:

User logs in, and then shows as logged out on subsequent screen(s).

CAUSE:

User's computer is dropping the cookie.

EXPLANATION:

A cookie is a small file that many web sites set on your computer. TrainBoard sets a cookie for the sole purpose of helping you navigate the site and to identify you as a logged in user.

We do not use cookies to collect any information about you or from your computer.

When you log in and are quickly logged out, your computer is killing the cookie.

Nothing is wrong with the site and you do not need to re-register with a new username.

The "problem" is always on the user's end.

SOLUTION:


Check the following:

• Anti-virus software
• Anti-spyware software
• Browser security settings

Anything that allows you to give a site permission(s) should be set at the lowest security level for TrainBoard.com.

Alternately, try another computer (if available).

We will help you work through these problems but an understanding of the cause is important.