eddielandreth
September 14th, 2000, 02:13 AM
Fellow railroaders, here is my sad tale so that you too may be forewarned of the pitfalls of internet ordering from companies like All-Gauge. Caveat Emptor.
8/04/00 - Placed order via All Gauge Internet web site. Order #553.
8/09/00 - Sent follow-up e-mail to HOBBIES@ALLGAUGE.COM, requesting to know when the order should be expected to arrive. Received no reply.
8/14/00 - Called 1-888 phone number and spoke with All Gauge representative who said order had been shipped and should receive in the next few days.
8/18/00 - Called 1-888 phone number (again) and spoke with All Gauge representative who said order would be shipped in a couple of days (apparently I was lied to on 8/14/00).
8/23/00 - Called 1-888 phone number (again) and spoke with All Gauge representative who said order had been shipped and I should receive it in a couple of days.
8/29/00 - Called 1-888 phone number (again) and received recording stating that their 212 number was changing (what that has to do with their 1-888 number is anyone's guess).
8/29/00 - Sent follow-up e-mail (again) asking for carrier name so I could track down the order if it had indeed been shipped.
8/30/00 - Received reply stating that the order has not been shipped (big surprise). All Gauge reply stated that order would be shipped free (nice thought if it would really happen) and should receive it within 1 week (by 9/06/00).
9/08/00 - Still have not received order. E-mail’ed All-Gauge (again), because apparently I was lied to (again) on 8/30/00 by All-Gauge representative who said I would receive it by 09/06/00.
9/09/00 – Received the following reply from All-Gauge, whining about how too busy they are to serve their customers: “Dear Mr. Landreth, We apologize for the slow responses, we have moved to a different location and the shipping of merchandise was very hard for us. We just started to ship merchandise on 9/7/00. We are not trying to abuse you we just want you to wait for while and sometime this week you'll have something in your hand.” Yeah…right.
9/13/00 – Still have not received order, nor do I ever expect to.
9/14/00 - Placed order with Internet Trains instead.
9/17/00 - Informed Model Railroader magazine of the disinterest displayed by All-Gauge, since All-Gauge is a frequent advertiser in Model Railroader magazine.
9/21/00 - Received response from Cindy Schultz at Kalmbach (Model Railroader's parent company) regarding e-mail I had sent about All-Gauge: "...they are not currently advertising with us, due to their non-response to a complaint we have on file".
9/26/00 - Received order from Internet Trains. Now THAT's service!
[This message has been edited by eddielandreth (edited 26 September 2000).]
8/04/00 - Placed order via All Gauge Internet web site. Order #553.
8/09/00 - Sent follow-up e-mail to HOBBIES@ALLGAUGE.COM, requesting to know when the order should be expected to arrive. Received no reply.
8/14/00 - Called 1-888 phone number and spoke with All Gauge representative who said order had been shipped and should receive in the next few days.
8/18/00 - Called 1-888 phone number (again) and spoke with All Gauge representative who said order would be shipped in a couple of days (apparently I was lied to on 8/14/00).
8/23/00 - Called 1-888 phone number (again) and spoke with All Gauge representative who said order had been shipped and I should receive it in a couple of days.
8/29/00 - Called 1-888 phone number (again) and received recording stating that their 212 number was changing (what that has to do with their 1-888 number is anyone's guess).
8/29/00 - Sent follow-up e-mail (again) asking for carrier name so I could track down the order if it had indeed been shipped.
8/30/00 - Received reply stating that the order has not been shipped (big surprise). All Gauge reply stated that order would be shipped free (nice thought if it would really happen) and should receive it within 1 week (by 9/06/00).
9/08/00 - Still have not received order. E-mail’ed All-Gauge (again), because apparently I was lied to (again) on 8/30/00 by All-Gauge representative who said I would receive it by 09/06/00.
9/09/00 – Received the following reply from All-Gauge, whining about how too busy they are to serve their customers: “Dear Mr. Landreth, We apologize for the slow responses, we have moved to a different location and the shipping of merchandise was very hard for us. We just started to ship merchandise on 9/7/00. We are not trying to abuse you we just want you to wait for while and sometime this week you'll have something in your hand.” Yeah…right.
9/13/00 – Still have not received order, nor do I ever expect to.
9/14/00 - Placed order with Internet Trains instead.
9/17/00 - Informed Model Railroader magazine of the disinterest displayed by All-Gauge, since All-Gauge is a frequent advertiser in Model Railroader magazine.
9/21/00 - Received response from Cindy Schultz at Kalmbach (Model Railroader's parent company) regarding e-mail I had sent about All-Gauge: "...they are not currently advertising with us, due to their non-response to a complaint we have on file".
9/26/00 - Received order from Internet Trains. Now THAT's service!
[This message has been edited by eddielandreth (edited 26 September 2000).]